PROPOSED IT FINANCIAL MANAGEMENT PROCESS USING ITIL (IT INFRASTRUCTURE LIBRARY) FOR PORT COMPANY IN INDONESIA
PROPOSED IT FINANCIAL MANAGEMENT PROCESS USING ITIL (IT INFRASTRUCTURE LIBRARY) FOR PORT COMPANY IN INDONESIA
Author : DEDY RAHMAN WIJAYA Published on : JOURNAL OF THEORETICAL AND APPLIED INFORMATION TECHNOLOGY
Abstract
ASEAN Single Window (ASW) implementation ensures compatibility of Member States National Single Windows (NSWs) with international open communication standards while also ensuring that each of those Member States can then exchange data securely and reliably with any trading partners that use international open standards. Simpler and faster processing time, and a more transparent way of doing business. In order to facing of ASW, Indonesian Port Companies have to improve their services. Based on this fact, some Indonesia Port Companies try to invest Information Technology to achieve their goals and improve competitiveness. However, frequently processes related with IT investment do not managed properly. Port Company in Indonesia often ignore linkage analysis between IT investment, business objectives, and business impact. Therefore, the value of IT service not been well defined. This work has raised this issue and try to propose systematic approach for IT Financial Management process based on ITIL best practice standard. Research case study in one of the largest government-owned port company in Indonesia that implements Port Integrated IT services. This work start with planning, analysis, and design to be produced proposed IT Financial Management process. Business case analysis perform in planning phase to make sure the IT investment related with business objectives and has measurable impact. Assessment perform in analysis phase to measure the IT Financial Management process readiness. Total Service Valuation (TSV) also formulated to know the value of Port Integrated IT services. The last is design phase which is defined complete procedures, role and responsibilities for IT Financial Management process implementation. The result of this work is systematic approach to implementation IT Financial Management process in Indonesian Port Company.
