PROPOSED BUSINESS PROCESS USING BUSINESS PROCESS IMPROVEMENT AT EMERGENCY DEPARTEMENT OF DUSTIRA HOSPITAL
PROPOSED BUSINESS PROCESS USING BUSINESS PROCESS IMPROVEMENT AT EMERGENCY DEPARTEMENT OF DUSTIRA HOSPITAL
Author : FADHILA RACHMAWATI; SRI WIDANINGRUM; MIRA RAHAYU Published on : International Seminar on Industrial Engineering and Management
Abstract
“Dustira Hospital is one of public hospitals located in Cimahi. Dustira Hospital provides some services. One of the most important services is the Emergency Department (ED). This installation provides initial treatment for patients who are suffering from illness and injury through the quick and accurate action, so that the mortality rate can be minimized and unexpected disability can be prevented. The patients’ satisfaction is very important because the majority of existing business processes are associated with patients. Therefore, distributing questionnaire was performed in order to determine the patients’ satisfaction in the Emergency Department of Dustira Hospital.
The result from the questionnaire revealed that 60% of patients expressed their dissatisfaction towards patient examination in ED, and 73% of patients expressed their dissatisfaction towards the service cycle time. Based on the above result, one can argue the necessity of performing Business Process Improvement for Dustira Hospital’s ED business process so that the process becomes more effective and efficient.
The process improvement in BPI covers the analysis of value-added and the use of streamlining tool that considers some aspects of the availability of facilities, technology, and human resources of the existing business process. By using the result from these improvements, it is expected that one stimulate the data using ARISToolset to see the differences between the proposed business process and the existing business process.
Keyword : Hospital, Business Process Improvement, Simulation”
