Framework for Measuring Knowledge Management Performance using KM Balance Scorecard
Framework for Measuring Knowledge Management Performance using KM Balance Scorecard
Author : LUCIANA ANDRAWINA; AMELIA KURNIAWATI Published on : 7th International Seminar on Industrial Engineering and Management (Sanur Paradise Plaza Hotel, BALI, Indonesia)
Abstract
Today’s strong competition has encouraged many companies to implement knowledge management in their system. Telco Company is one of the companies which have implemented knowledge management in their management practices, but have never done a thorough evaluation from every possible perspective on it. Evaluation on knowledge management is very essential to find out the values and benefit generated from it. The importance of measuring a company???s knowledge management system is because the company has allocated resources on implementing the KMS. The measurements indicators designed based on four perspectives of knowledge management balanced scorecard, which are: financial perspective, organizational capital perspective, customer capital perspective, and human capital perspective. The indicator design process is done using SECI method to make it more comprehensive.
