Design Control Procedures Nonconformity, Corrective and Preventive Action under Clause 8.3, 8.5.2, 8.5.3 of ISO 9001: 2008 and Clause 4.5.3 of ISO 14001: 2004 at CV Gradient using Business Process Improvement Method
Design Control Procedures Nonconformity, Corrective and Preventive Action under Clause 8.3, 8.5.2, 8.5.3 of ISO 9001: 2008 and Clause 4.5.3 of ISO 14001: 2004 at CV Gradient using Business Process Improvement Method
Author : SRI WIDANINGRUM; MUHAMMAD IQBAL; MARINA YUSTIANA LUBIS; PRATYA POERI SORYADHINI Published on : Conference Title: 2nd International Conference on Global Trends in Academic Research (2nd GTAR 2015) April 20-21, 2015 at Trans Luxury Hotel Bandung, Indonesia
Abstract
CV Gradient is a company engaged in the manufacture of spare parts of motor vehicles. In the management of the company there are requirements that must be fulfilled, namely ISO 9001: 2008 and ISO 14001: 2004. Currently CV Gradient already has a standard document ISO 9001: 2008 and ISO 14001: 2004. Both of these standards will be used in the CV gradient so that the company is managed by standard and fulfill stakeholder requirements. The use of two documents ISO 9001: 2008 and ISO 14001: 2004, in implementation it creates inefficiency that needs to combine two standard documents. This paper describes how to design control procedures nonconformity, corrective and preventive action by clause 8.3, 8.5.2, and 8.5.3 in ISO 9001: 2008 and clause 4.5.3 in ISO 14001: 2004 and perform improvement procedures using Business Process Improvement method. The use of Business Process Improvement method begins by describing control procedures nonconformity, corrective and preventive actions based on ISO 9001: 2008 and ISO 14001: 2004. The next stage is to improve procedure Incompatibility Corrective Action and Preventive Action. Improvement procedures performed in two stages, the first stage perform activity analysis to identify value added of each activity, so the results of the analysis of activity are any activity in the process can be grouped into RVA (Real Value Added), BVA (Business Value Added), or NVA (Non Value Added). Activities are included in the group NVA will be eliminated, which is included in group activities BVA will be minimized, and the activities included in the RVA group will be simplified. The second phase is to simplify (streamlining) control procedures Nonconformity, Corrective and Preventive Action. Streamlining of existing 12 tools, used two tools are upgrading and standardization. The result of improvement using Business Process Improvement method is the control procedures nonconformity, corrective and preventive actions are effective and efficient based on Quality Management System ISO 9001: 2008 and Environmental Management System ISO 14001: 2004. Keywords: Designing, corrective actions, preventive actions, Quality Management System, Environmental Management System.
