Analisis Kualitas Customer Service Carrefour Kiara Condong Bandung Tahun 2014

Analisis Kualitas Customer Service Carrefour Kiara Condong Bandung Tahun 2014

Author		: ARUM CIPTANING KESUMO DEWI
Published on	: Banking & Management Review

Abstract

“The studys of this study was to determine the extent which services are performed at Customer Service Carrefour and things that need to be repaired and maintained Customer Service at Carrefour. Methods used in this study are descriptive methods, survey methods (investigate symptoms, facts in fact), experimental methods, case study method (a specific object), cooperative method that answers the circumstances of causation by analyzing the main factor, as well as literature. Customer Service at Carrefour has been considered with good service by the respondent. It can be seen in the reliability dimension with an average score of 82% .

Keywords: Customer Service, Customer Satisfaction”