ANALISIS KEPUASAN NASABAH BANK MANDIRI TENTANG PELAYANAN PRIMA (SERVICE EXCELLENCE) (Survei terhadap Nasabah Bank Mandiri Kantor Kas Universitas Telkom)
ANALISIS KEPUASAN NASABAH BANK MANDIRI TENTANG PELAYANAN PRIMA (SERVICE EXCELLENCE) (Survei terhadap Nasabah Bank Mandiri Kantor Kas Universitas Telkom)
Author : ASTRI WULANDARI Published on : JURNAL ECODEMICA UNIVERSITAS BSI
Abstract
“The type of service that provided by each bank could be different, also be the same. However, the thing that makeits difference is the direct services that they provided to customers. This research used descriptive research that is a method of research by describe and present something, example the conditions or existing of relationship, opinion, ongoing processes results or effects, or about the ongoing trend. Overall theservice excellence performance of Bank Mandiri at Telkom University Cash Office included at good categories. Service excellence performance of Bank Mandiri at Telkom Universityhas the big contribution from Accounttability and Actionvariables at the employees to solve problems well statement.
Keywords: Customer, Service, Service Excellence”
