Conceptual Model of Citizen

Conceptual Model of Citizen

Author		: CUT IRNA SETIAWATI; PUTRI MEUTHIA PRATIWI MS
Published on	: The 3rd International Conference on Information and Communication Technology (ICOICT) 2015

Abstract

Electronic government (e-government) has begun to supplement and even replace and restructure traditional system for public services. The success of the e-government implementation is depending on the government support and high willingness of citizens to accept and adopt it. User of e-government can obtain benefits such as better access to information, efficiency, citizen participation, reducing cost, accountability and transparency value. In actualizing citizen participation, government can create social media technologies that facilitate two direction dialogue and conversation timeless. For instance, mayor of Bandung city, Ridwan Kamil, who active in social networking sites (SNS) such as Facebook, Twitter, Youtube and Instagram to report and capture what he and his government adjust based on determined programs. Large Bandung citizens follow and enjoy his status, report and photos on social media, and also he pushes other public civil servant to do so in term of social media ownership. This is became a breakthrough initiatives in attempting an open government. Research discuss regarding on citizen participation related to member government social media based on user perspective is rarely. Therefore, this research is conceptual model which aims to present what the factors of Bandung citizen???s intention to follow the Mayor???s social media. In crafting model, this research associates with Theory of Planned Behavior (TPB) approach and use descriptive method by analyzing secondary data. This research is expected to be the basis for future research and confirm the model by doing empirical study directly to Bandung citizens. Keywords???E-government; citizen???s intention; Mayor???s social media; Bandung