IMPLEMENTING PROCESS MINING TO IMPROVE COBIT 5 ASSESSMENT PROGRAM FOR MANAGING OPERATIONS (CASE STUDY: A UNIVERSITY BLOG)
IMPLEMENTING PROCESS MINING TO IMPROVE COBIT 5 ASSESSMENT PROGRAM FOR MANAGING OPERATIONS (CASE STUDY: A UNIVERSITY BLOG)
Author : ANGELINA PRIMA KURNIATI; IMELDA ATASTINA Published on : Journal of Theoretical and Applied Information Technology
Abstract
ISACA???s COBIT is widely used to assess the maturity of process capability in many enterprises. It???s last version is COBIT 5, which proposes a process assessment as a part of a process improvement initiative or as part of a capability determination approach. Two important steps of the COBIT 5 assessment process are data collection and data validation. This paper proposes process mining as a method to improve the traditional data collection and validation. An internal blog of a private university in Indonesia is analyzed as a case study to implement the model being proposed. The result shows that this model is proven as implementable in a real case of managing operations of a university blog. The resulted findings of the process mining can be combined with the findings of other assessment methods to enhance the result of the assessment program.
